Skip to content
Unilever

Unilever

www.unilever.com
What is your customer experience with Unilever?

Unilever Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Unilever has a 1.5 star rating from 15 reviews, with consumers mostly dissatisfied. 50% would likely recommend. Rating distribution shows 93% unfavorable and 7% positive. Reviews and Unilever reviews highlight widespread product quality and service issues.

Key Takeaways for Future Customers

  • Expect frequent customer complaints about product quality and safety.
  • Customer service and refunds may be slow or unresolved; check refund policies before purchase.
  • Reviews cite damaged hair, foreign objects, and recipe changes across brands.

Negative Feedback / Risk Areas

  • Repeated reports of product contamination and foreign matter causing harm.
  • Poor responses from customer service and unresolved exchange, refund and cancellation issues.
  • Quality declines after reformulation and high price level complaints.

Positive Feedback

Some consumers note automated replies and specific liked products such as Lipton, but overall sentiment remains negative.

View full overview ›

Media from reviews

Unilever - Hello, I would like to ask about a...
Unilever - Hello, I would like to ask about a... - Image 2Unilever - Hello, I would like to ask about a... - Image 3Unilever - RecheckUnilever - Recheck - Image 2Unilever - Coupon problemUnilever - Horrible experiences
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
deodorant fail spray wedding dove air state trouble pump magazines
Filter review
Sort by
Mahad N Jhy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frankfurt, Hesse

Hello, I would like to ask about a...

AI Highlights
  • - Inquiry: Is the E471 emulsifier in Cornetto sold in China plant-based or animal-derived?
  • - Please confirm whether Cornetto is halal.
Unilever - Hello, I would like to ask about a...
Unilever - Hello, I would like to ask about a... - Image 2
Unilever - Hello, I would like to ask about a... - Image 3

Hello,

I would like to ask about a Cornetto ice cream sold in China.

Is the emulsifier E471 (mono- and diglycerides of fatty acids) in this product plant-based or animal-derived?

I'm muslim so i want to confirm is it halal or not please confirm me.

Thank you.

您好,

我想咨询一下在中国销售的可爱多(Cornetto)冰淇淋

其中的乳化剂E471(脂肪酸单双甘油酯)是植物来源还是动物来源?

谢谢

View full review
Hollace Qwq

A Dove product ad shows obese women - some over 400 pounds - as "beautiful". This is disgusting.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Obesity is a troubling epidemic costing billions in medical care.
  • - The ad endorsing being obese is criticized as irresponsible and disgraceful.

Obesity is a troubling epidemic and costs billions for their medical care. Showing its OK to be obese is completely irresponsible and disgraceful. Don't buy this overpriced product until they remove this ad from TV and magazines.

View full review
Liz B Thl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was having trouble

I was having trouble getting the little plastic thing around the pump .If at first you dont succeed try try again!

User's recommendation: My recommendation to other consumers…PERSEVERANCE!!

View full review
Anonymous
map-marker Reno, Nevada

Product that quits working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Dove deodorant dry spray. Have had several fail to spay, like no air in it.

Finally called cause I was mad. Out of state for a wedding and twice used can, stops!

User's recommendation: Can't make any

View full review
Denielle Ozg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coupon problem

Unilever - Coupon problem
Updated by user Jan 09, 2025

They said the coupon was not from UNILEVER and invalid

Original review Jan 08, 2025

Newspaper coupon was not honored despite the product being pictured on the coupon. The coupon was not expired. I

User's recommendation: Complain like I’m doing

View full review
Karen B Hap

To find a friend who works in Trumbull CT but the # I have has been disconnectef

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Customer service did not answer why the site's numbers are out of service, if the company moved, or which privacy rights would be infringed.

The customer service person would not answer questions such as

why do the phone numbers given on the companies site not in service anymore.

Did it move locations?

What privacy rights would be infringed upon

View full review
Daniel L Oti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t return money!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Don't return payment made by mistake to them! Just stopped to answer!

Ignore debt collectors too! K7 Logistic SIA.

Loss:
$2106

Preferred solution: Don’t return payment made by mistake to them! Just stoped to answer! Ignore debt collectors too! K7 logistic SIA

View full review
Anonymous
map-marker Orlando, Florida

To find a friend who works in Trumbull CT but the # I have has been disconnectef

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The number I tried was no longer in use.
  • - Website showed five numbers; all disconnected.
  • - He wouldnt answer questions.
  • - Unclear if the office moved.

The number I tried was no longer in use

looked on its website, tried 5 different numbers & all said disconnected

He wouldnt answer general question

Did the companys office at this location move

View full review
Maleeha I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingston Upon Thames, England

Recheck

Unilever - Recheck
Unilever - Recheck - Image 2
Updated by user Mar 05, 2025

Zero response all are simply silence. Seems Unilever do not respect customer complaints. More thana months gone but complaint is still hanging.Plese send such reminder if matter is fixed

Original review Feb 18, 2025

A complaint about Lux soap has been raised, but there has been no response. I need a solution to my issue. I have sent multiple reminders from my side, but no one has called or replied.

Loss:
$100
Pros:
  • No comment
Cons:
  • Quick response on complain is real issue

Preferred solution: Solution of issues being faced since long

View full review
Ireen W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ik heb een link ontvangen om mijn pindakaas te declareren

AI Highlights
  • - Customer filed a claim for 5 euros due to bad peanut butter.
  • - Case number 4824****.
  • - They request a new email to complete the form.

Beste mevrouw, meneer,

Ik had van u een declaratieformulier ingevuld om 5,- te kunnen declareren. omdat uw pindakaas niet lekker smaakte en vreemd rook. Uw case nummer 4824****

*** u naar mij een nieuwe mail sturen, zodat ik deze alsnog kan invullen?

Alvast hartelijk dank.

Ireen Wolterink

06-8144****

View full review
Featured
Anonymous
map-marker Newport News, Virginia

Horrible experiences

AI Highlights
  • - Child choked; a thread-like material attached to a noodle.
  • - Company found no fault, offered coupons and $50; customer distressed and disappointed.

My experience with the company has been nothing short of a nightmare. I have purchased Knorr Cheddar broccoli several times before this horrific experience; I prepared the noodles for my 1 1/2 year son sat him at the dining room table went into the kitchen to get a napkin for him and when I returned was choking, trying not to panic because I suffer from anxiety disorder I attempted to help him clear his air way it was not working I opened his mouth and saw a black thread like material resting on his tongue I pulled the string and attached to the thread was a noodle, I contacted my sons PCP and was adv to bring him in I also contacted the company and advised of what all happened, I was asked to send in the noodle with the packaging it came in and upon the arrival of the packaging I mailed it out the same day I received it which was the end of May I mailed it out contacted the company to verify if it was received was advised the package was in their possession and they will be sending the noodle off to their lab for research.

The entire month of June, July went past I contacted the company again was advised they were still doing research.

I called back in the month of August and was advised the specialist will call me back spoke the specialist and was basically advised the company does not find any fault for the incident and the thread with placed in the noodle by whomever prepared it they were willing to give me coupons and a check for $50.00; I was taken back I was upset I got emotional and cried because I felt like here this company goes again this not the first time I had a situation with this company I have had all the skin burnt off both of my arms by a dove deodorant spray and was advised by

That specialist the company didnt feel it necessary to compensate me for my pain and suffering, so missed several days of work because I couldnt put on a shirt or lay my arms down flat I had to seek medical attention and was prescribed a perspirant blocker a Medicated roll, I thought how dare they not care I almost lost my son, I am in therapy already for anxiety disorder and other mental health related issues to be called a liar was beyond insulting, when I called in I was hysterical, distraught, I had an anxiety attack after the conversation with the rep this company has failed me and my family multiple times and I refuse to sponsor and more of their products because they dont stand behind their products. No one from CEO no one has contacted me they just threw it out as if my sons life did not matter.

User's recommendation: Zero

View full review
1 comment
Harvey Kjo

You admittedly were not supervising your kid as he was eating. Ho can you blame the company for something your kid probably put in his mouth or up his nose when you were not paying attention?

YOU are the parent! Be responsible!

Anonymous
map-marker Pooler, Georgia

Claim

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Bought Magnum Mini Creamy Ice Cream Bars, 6 count.
  • - Only 1 almond, 3 white, 2 classic; they are disappointed and won't buy again.

I bought Magnum Mini Creamy Ice Cream Bars Classic Almond White Kosher Milk, 6 Count today.

But there are not 2 bars per flavours.There was 1 almond, 3white and 2 classic.I was disappointed. According to other consumer reviews, almonds are often not included,, I think it's rude for consumers to buy it if they don't check it carefully.It needs to be improved.

It was my first time to buy this and I'm not going to buy it anymore.

I will buy H.D. No answers from them so far..

View full review
Dyanna J Kkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions regarding Knorr Four Cheese Risotto

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've already told you...It's no longer in Walmart stores in Tucson & Oro Valley stores...bring this very popular product ASAP!!

DYANNA JORDAN

View full review
Suzanne B Akt
map-marker Land Of Lakes, Florida

Breyers ice cream varieties need recalls and refunds

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Response to rancid pecans feedback posted but blocked.
  • - 502 bad gateway; seeks UNILEVER accountability and vanilla-class expansion.
Unilever - Breyers ice cream varieties need recalls and refunds

They say via email they posted a response to my Nov 18 2022 feedback about rancid pecans but blocked me at web site to see the response. 502 bad gateway

UNILEVER needs held accountable.

The NY class action lawsuit about lack of vanilla should expand to those who find rancid pecans, foreign objects including wood chips, lack of fruit like cherries, And more. See pissedcustomer and complaintboard.com

This brand should be shut down from production.

Loss:
$6
Pros:
  • Automated customer service reply
Cons:
  • No proactive actions to correct issues between apr and nov 2022
  • Blocked me at web site from seeing reply

Preferred solution: Shutdown of the brand since ongoing issues are not being corrected. Reports from apr to Nov 18 2022 that I am aware of including NY class action lawsuit. pissedcustomer review of Breyers ice cream nov 18 2022

User's recommendation: Buy at your own risk, you've been warned

View full review
Makhosazane C

I bought Omo soup and it burn me

Ngathenga 2kg we Omo mengiwasha ngayo yangishisa ingalo ngsazama ukuni whatapp kodwa nangabuyela kumina

Loss:
$80

Preferred solution: Full refund

View full review
Christina H Xpg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baltimore, Maryland

Lipton Soup Secrets - No Chicken pieces

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Packaging removes diced chicken while blue label remains.
  • - Chicken is listed late with few pieces and broth flavor is bland.

Removing "diced chicken" from the packaging and leaving it with the blue label is very misleading. While the ingredients say there is chicken, it is so far down the list as to almost be non-existent.

My husband and I purchased this mockery of the soup with chicken bits. Over the course of 4 packages, MAYBE there were 2 pieces of chicken in the individual envelopes - shameful. If I want only broth and noodles, I can make it myself quite easily.

The flavor of this broth has also suffered and become very plain. No point in purchasing this any longer.

I ask you, if this is what you are going to do then why have 2 separate product lines?

Loss:
$40

Preferred solution: Return to the original recipe.

User's recommendation: Do not buy the blue label box thinking you may get chicken pieces, you may get one microscopic piece.

View full review

About

Related Companies

Dollar Shave Club, Breyers, Suave, Kwality Walls, Lipton

Summary

Unilever is a world's known British-Dutch corporation that specializes in manufacturing products for health and wellbeing. The company includes about 400 brands Dove, Domestos, Axe, Lipton, Knorr, Omo, Cif, and many more. The company was founded in 1930. Today among more than 400 brands Unilever has 25 most popular and successful brands that account over 70 of sales. The assortment of company's products is divided into three parts: food, personal care and home. Unilever has divisions in many countries all over the world. With a strong confidence one can call Unilever products the most sold in the world. Unilever offers high quality products and affordable prices.

Unilever reviews and complaints

Unilever is ranked 136 out of 1079 in Health and Beauty category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article